Shipping Policy - Oravey Cosmetics

1. Domestic Logistics Coverage

Oravev operates its central fulfillment hub out of Karachi, Sindh. We coordinate logistics operations through premier corporate courier networks, including TCS, Leopards Courier, and a few more to facilitate safe and timely deliveries across Pakistan. We service all major metropolitan areas, secondary urban hubs, and rural districts mapped within standard domestic courier boundaries. Delivery to P.O. Boxes or unsecured zones is restricted due to proof-of-delivery signatures required for personal care consignments.

2. Standard Delivery Windows

Orders are processed and dispatched from our Karachi fulfillment center within 24 to 48 hours of order confirmation:

Karachi (Local Deliveries): Expected delivery within 1 to 2 business days.
Major Metropolitan Hubs (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad): Expected delivery within 3 to 5 business days.
Rest of Pakistan (Remote Districts, Balochistan, Upper Punjab, Khyber Pakhtunkhwa, Gilgit-Baltistan, AJ&K): Expected delivery within 5 to 8 business days.

Please note that delivery timelines are estimates and may shift due to national holidays, severe regional weather conditions, regulatory shifts, or civil disruptions.

3. Shipping Tariffs and Thresholds

Financial metrics for domestic distribution are governed by weight tiers and promotional limits:

Flat-Rate Delivery: A baseline shipping tariff of PKR 250 applies to all standard domestic orders falling below a gross cart valuation of PKR 3,000/.
Free Shipping Incentive: Orders containing a net product valuation of PKR 3,000/. or greater qualify for free shipping nationwide.
Weight Penalties: Consignments exceeding a gross bulk weight of 2.0 Kilograms are subject to an additional heavy-parcel surcharge of PKR 100/. per additional kilogram.

4. Tracking, Delays, and Transit Safety Protocol

Each shipment is monitored through specific tracking mechanisms:

Tracking: Upon handoff to the courier partner in Karachi, an e-mail is sent to the customer. Similarly, once the order is delivered, a confirmation email also sent by our team to customer.
Delayed Shipments: If an order exceeds its estimated delivery window by more than 72 business hours, the customer should alert support@oravey.com to prompt an official investigation with the carrier service.
Transit Damage Protocol: If a package shows severe physical damage upon delivery, the customer should refuse to accept the consignment from the courier agent and immediately document the damaged outer box. If accepted, any internal damage must be reported with photographic proof within 24 hours to initiate a priority replacement claim.