Refund Policy

1. Scope of Liability

Oravev issues refunds exclusively under verified instances where a product fails to meet performance guarantees, legal compliance standards, or order specifications. All refund claims are subject to a mandatory physical verification process at our centralized Karachi fulfillment facility.

2. Conditions for Granting a Refund

A refund may be authorized solely under the following specific circumstances:

• Transit Damage or Product Defect: The product arrives with fractured glass/plastic packaging, a malfunctioning pump mechanism, or visible fluid leakage, provided such damage is documented immediately upon unboxing.
• Incorrect Fulfillment: The specific variant, size, or formulation delivered to the customer deviates completely from the itemized summary on the approved order invoice.
• Proven Adverse Skin Reaction: In the rare event of a severe dermatological reaction, a claim must be submitted within 7 days of delivery. This claim must be supported by photographic evidence of the acute reaction alongside a verified, signed medical certificate from a registered, board-certified dermatologist (registered with the Pakistan Medical Commission / Pakistan Medical and Dental Council) explicitly linking the reaction to the topical application of our specific manufacturing batch code.

3. Payout Methods and Processing Timelines

Approved refunds will be processed via native Pakistani financial structures to ensure secure, traceable financial settlements:

• Payment Channels: Refunds will be credited directly to the customer's choice of a designated Pakistani Bank Account (IBAN mandatory), EasyPaisa Wallet, or JazzCash Mobile Account. Alternatively, customers may opt for immediate Store Credit issued as a single-use digital voucher code valid for 12 months.
• Processing Windows: Once the returned consignment is physically delivered to our Karachi warehouse, it undergoes a physical quality evaluation within 3 working days. Following Quality Assurance clearance, the financial transfer will be executed within 7 to 10 business days. Reflection of funds within bank accounts remains subject to specific banking institution clearing cycles.

4. Non-Refundable Costs and Deductions

Unless a return is caused by an internal fulfillment error or a confirmed factory defect, all financial liabilities associated with logistics remain with the consumer. Original shipping tariffs levied during purchase are non-refundable. For general programmatic returns of non-defective goods, a standard restocking and payment gateway processing fee of 10% or PKR 250 (whichever is greater) will be deducted from the final net payout.