Frequently Asked Questions
ORDERS & MODIFICATIONS
1. Can I modify or cancel my order after it has been placed online?
Orders enter automated processing queues at our Karachi hub immediately to ensure fast nationwide dispatch. You can request a modification or cancellation within 2 hours of placement by calling our active customer helpline. Once an order is handed over to our courier partner and a tracking ID is generated, no modifications, route changes, or cancellations can be executed.
2. What should I do if I receive an incomplete order or the wrong variant?
Please cross-reference the physical contents with the digital order invoice. If a discrepancy exists, contact our compliance team within 24 hours of delivery. Provide your Order ID along with an unboxing video. We will arrange a priority dispatch from Karachi for the missing or correct item at zero additional cost.
3. How do I verify that my order has been confirmed successfully?
Upon clicking the checkout confirmation button, an automated email will be generated. For Cash on Delivery transactions, a confirmation call or interactive WhatsApp prompt may be initiated by our verification team before dispatch.
SHIPPING & DELIVERY
1. Where are Oravev orders shipped from?
All orders are processed, securely packed, and shipped directly from our primary headquarters and centralized warehouse located in Karachi, Pakistan.
2. Can I open the package and inspect the product before paying the courier agent?
According to domestic e-commerce courier policies in Pakistan, open-delivery services are strictly prohibited. Courier agents are legally bound to collect the cash settlement in full prior to handing over the sealed package. For any internal concerns after unboxing, please contact Oravev support directly.
3. What happens if I am unavailable when the courier agent attempts delivery?
Our courier partners will make up to two distinct delivery attempts to your specified address. The courier agent will attempt contact via your registered phone number. If both attempts fail due to non-availability or non-responsiveness, the parcel will be auto-returned to our main Karachi hub, and future orders may require prepaid digital settlement.
RETURNS & REFUNDS
1. Why are opened skincare products exempt from your standard return policy?
Skincare formulations are highly vulnerable to biological contamination and environmental degradation once opened. To preserve the microbiological safety, chemical stability, and health of our consumer base, we maintain zero tolerance for opened items. We cannot restock or redistribute any personal care product that has had its hygiene seals broken.
2. Who bears the cost of courier transportation during a product return?
For returns based on personal preference or changing choices, the customer is responsible for booking and paying for tracked return shipping to our warehouse in Karachi. If the return is caused by a verified damaged product, defective packaging, or an incorrect fulfillment error on our part, Oravev will reimburse the standard courier fee or arrange a reverse pickup.
3. Can I exchange a product for a completely different item on your website?
Direct product-for-product exchanges are not supported. If you wish to change an item, you must return the original unopened product within 7 days in compliance with our Return Policy. Once approved, a store credit voucher will be generated, allowing you to place a new order online.
PRODUCT / INGREDIENT SAFETY
1. Are Oravev formulations manufactured locally or imported from abroad?
Oravev operates as a premium local enterprise headquartered in Karachi. All formulations are developed, sourced, manufactured, and bottled within state-of-the-art, certified manufacturing facilities in Pakistan. By using locally optimized labs, we ensure our products are tailored to the specific atmospheric, climatic, and environmental needs of South Asian skin types.
2. How can I ensure a specific potent formulation will not irritate my sensitive skin?
We provide a comprehensive, transparent ingredient matrix on every individual product page and retail carton. We strongly advise all consumers to perform a localized patch test on the inner forearm or jawline for 24 to 48 hours before incorporating any active chemical formulation into their daily routine.
3. Are your products certified for safety and quality compliance within Pakistan?
Oravev adheres to rigorous quality control standards and provincial health regulations, including compliance protocols aligned with the Sindh Standard and Quality Control Authorities where applicable. Our manufacturing systems comply with Good Manufacturing Practices (GMP) and match the criteria set forth by provincial quality control bodies. Each batch is subjected to stability and microbiological evaluation to confirm it is safe and free from toxic adulterants before commercial distribution.